At UGG Australian Made Since 1974, we strive to ensure that all of
our customers love their UGGs as much as we do. However, in the unlikely event that you are unsatisfied with your
purchase, we are pleased to offer you an exchange or credit note provided that
the following conditions are met;
- Online items are to be returned within 30 days of the original purchase or within 21 days for in-store purchases.
- The original sales receipt is presented.
- Items are in original condition i.e. no
indication of being worn, tags attached, and in original packaging.
If these conditions are not met, unfortunately, we will not be
able to exchange the items nor provide a credit note or refund unless the items
are returned due to faulty workmanship. However, provided that the conditions
are met upon examination of the goods, we will gladly offer you a credit note
or exchange so that you can choose something you do love!
Returning a web order?
If you have made a purchase with us online and wish to return an
item or items, please notify our Customer Service representative at hello@uggsince1974.com.au or
contact us on (07) 5520 4066 within 30 days of your original purchase. Please
then return the goods to Head Office at the following address;
23 Christine
Avenue, Miami QLD 4220 Australia.
You may ship the item back to us using the carrier of your choice, but we do recommend selecting a traceable option in case of any difficulties in transit. Upon arrival at Head Office, your items will be examined by our
quality control team to ensure they meet our strict exchange standards and we
will contact you in relation to your return. If any items are not in original
condition, we are unfortunately unable to accept them for an exchange or credit note. Please
note that we are not responsible for return postage costs and these charges
will need to be paid upon return of your items.