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THE HOME OF 100% AUSTRALIAN MADE UGG BOOTSHANDCRAFTED DAILY AT OUR WORKSHOP ON THE GOLD COAST
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Help Centre

Frequently Asked Questions

Sizing

What size do I need?

Do UGG boots stretch?

Can I wear socks with my UGG boots?

Product Range

Can I order something not shown online?

How accurate are the colours displayed on this website?

What are replaceable innersoles?

Orders

What is your Returns Policy?

What currency are your prices listed in?

If I am buying as a gift, can I add a personal message to my order?

Can I change or cancel my order?

Will I have to pay a customs tax to import my goods?

Can I return or exchange products that I purchased online to an UGG Since 1974 retail outlet?

How do you protect my security & privacy?

Authenticity

What is a genuine "UGG" boot?

Does UGG Since 1974 make genuine UGG boots?

Are you associated with UGG®?

Are you the only UGG manufacturer in Australia?

Quality & Craftsmanship

Can I wear my UGG boots outside?

Does the darker sheepskin transfer their colour?

Do you offer a warranty?

I have damaged my boots, do you offer repairs?

Do you offer factory tours?

Shipping

How much is shipping?

Can I track my order?

What happens if my order is delayed?

What happens if my order is lost in transit?

Where is my order shipped from?