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Help Centre

Frequently Asked Questions

Authenticity

What is a genuine "UGG" boot?

Does UGG Since 1974 make genuine UGG boots?

Are you associated with UGG®?

Are you the only UGG manufacturer in Australia?

Sizing

What size do I need?

Do UGG boots stretch?

Can I wear socks with my UGG boots?

Quality & Craftsmanship

Can I wear my UGG boots outside?

What are replaceable innersoles?

Does the darker sheepskin transfer their colour?

Do you offer a warranty?

I have damaged my boots, do you offer repairs?

Do you offer factory tours?

Orders

What is your Returns Policy?

How do you protect my security & privacy?

How accurate are the colours displayed on this website?

What currency are your prices listed in?

If I am buying as a gift, can I add a personal message to my order?

Can I change or cancel my order?

Will I have to pay a customs tax to import my goods?

Can I return or exchange products that I purchased online to an UGG Since 1974 retail outlet?

Can I use a promotional code when I place my order?

Shipping

How much is shipping?

Can I track my order?

What happens if my order is delayed?

What happens if my order is lost in transit?

Where is my order shipped from?