Help Centre

Frequently Asked Questions


What is a genuine "UGG" boot?

Does UGG Since 1974 make genuine UGG boots?

Are you associated with UGG®?

Are you the only UGG manufacturer in Australia?


What size do I need?

Do UGG boots stretch?

Can I wear socks with my UGG boots?

Quality & Craftsmanship

Can I wear my UGG boots outside?

What are replaceable innersoles?

Does the darker sheepskin transfer their colour?

Do you offer a warranty?

I have damaged my boots, do you offer repairs?

Do you offer factory tours?


What is your Returns Policy?

How do you protect my security & privacy?

How accurate are the colours displayed on this website?

What currency are your prices listed in?

If I am buying as a gift, can I add a personal message to my order?

Can I change or cancel my order?

Will I have to pay a customs tax to import my goods?

Can I return or exchange products that I purchased online to an UGG Since 1974 retail outlet?


How much is shipping?

Can I track my order?

What happens if my order is delayed?

What happens if my order is lost in transit?

Where is my order shipped from?


Finding The Perfect Fit with UGG Since 1974

If you already know your ordinary shoe size: Use your ordinary size and refer to our size chart here, to work out your UGG size. We find that US sizing (as opposed to European sizing) is the most consistent sizing to work from.

If you are unsure of your ordinary shoe size: You can download our At-Home Size Guide to find your perfect fit.

Download our Adult Size Guide here

Download our Kids Size Guide here

If you are a true half size:We recommend using our At-Home Size Guide above to choose your size. Please keep in mind that UGG boots will stretch approximately half a size, so you should ensure your boots are firm to start with, as they will stretch over time. If you are sometimes a half size, and sometimes a full size, then you are likely to be safe choosing your default full size (e.g. if you are sometimes a 7 and sometimes a 7.5, then choose a 7, but if you are sometimes a 7.5 and sometimes an 8, then choose an 8). However, measuring your feet and using our guide is always the most accurate method to find your perfect fit.

If you are choosing Slippers or Slides:Please refer to the ‘Size & Fit’ tab on the product page, as this is where you will find relevant fit information (which may be different to our UGG boots).