We are proud to manufacture each and every order at our workshop on the Gold Coast, Australia. June 2022 update: Our current manufacturing time for standard orders is approximately 10 business days.
Depending on demand, our manufacturing estimates for standard orders are usually between 2 and 5 business days. In peak periods such as the lead up to Christmas or during winter, our manufacturing times may be slightly longer (around 10 business days), but if this is the case, we'll keep you updated by email about progress along the way.
If you need your order urgently or are hoping to receive it by a certain date, we recommend choosing the Express option at checkout. We prioritise all express orders, treating them with urgency and ensuring they are dispatched within 2 business days. So for express orders, you can guarantee it'll be on the way to you, using the fastest available freight provider, as quickly as possible.
You can choose whether you would like to place your order as Standard or Express, when choosing your shipping options at checkout.
If you are collecting your order from in store, you will receive a notification confirming the date and time your order will be available for collection.
If you change your mind or have made an error in your order, you must contact us immediately. We will make every attempt to assist you, but if your order has already been received by our factory, we cannot alter or cancel your order. All purchases of custom made items are final and are unable to be refunded or exchanged.
For more detailed shipping information as well as information about import duties for international orders, you can read more here.