Returns & Exchanges
We’re here to look after you and your order, and we strive to ensure that all of our customers love their UGGs as much as we do. However, we understand that online purchases don’t always go as planned, so in the unlikely event what you ordered is not quite right, we are pleased to offer you an exchange or credit note provided that the following conditions are met:
- Online items are to be returned within 30 days of the original purchase or within 21 days for in-store purchases.
- The original sales receipt is presented.
- Items are in original condition i.e. no indication of being worn, tags attached, and in original packaging.
- Items should be packaged in such a way they will not be damaged or creased upon transit - place the original stuffing back inside the boots.
You may ship the item back to us using the carrier of your choice, but we do recommend selecting a traceable option in case of any difficulties in transit. You will need to return the goods to us at our Headquarters at the following address.
23 Christine Avenue, Miami QLD 4220 Australia
Before returning your online order to us, please notify our Customer Service representative at email@example.com or contact us on (07) 5520 4066 within 30 days of your original purchase. To speed up the process, please also include a note in your return parcel about why the product/s are being returned and what you would like to exchange them for.
Upon arrival at UGG Since 1974 HQ, your items will be examined by our quality control team to ensure they meet our strict exchange standards and we will contact you in relation to your return. If any items are not in original condition, or have been squashed or damage during transit, we are unfortunately unable to accept them for an exchange or credit note. Please note that we are not responsible for return postage costs and these charges will need to be paid upon return of your items. We are unable to issue refunds unless in accordance with Australian Consumer Law.
If you are proximate to one of our retail stores, you may also choose to take the products in-store and complete your exchange there. Please be sure to take a copy of your emailed order confirmation when you attend in store. Our UGG Since 1974 stores are located at:-
- 23 Christine Avenue, Miami QLD
- 21 Cavill Avenue, Surfers Paradise QLD
- 104 George Street, The Rocks NSW
Whether you're thinking about buying, or have already made your purchase, thanks for entrusting us to make your Australian UGG boots and for supporting our Australian business. We're looking forward to getting your feet into the perfect pair of UGGs this winter.