Help Center



What is a genuine "ugg"?

Does UGG Since 1974 make genuine ugg boots?

Are you associated with UGG®Australia?

Are you the only UGG manufacturer in Australia?

Quality & Craftsmanship

What is the sole made of?

Can I wear my boots outside?

Can I wear socks with my ugg boots?

What are replaceable innersoles?

Does the darker sheepskin transfer their colour?

Do you offer a warranty?

I have damaged my boots, do you offer repairs?


What size do I need?

How do you protect my security & privacy?

How accurate are the colours displayed on this website?

What currency are your prices listed in?

Where is my order shipped from?

If I am buying as a gift, can I add a personal message to my order?

Can I change or cancel my order?

Can I return or exchange products that I purchased online to an UGG Since 1974 retail outlet?

Can I track my posted orders?

What happens if my order is lost in transit?



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