Shipping Information

Your orders are very important to us, especially if we are posting them to you.

All orders are handcrafted and dispatched from our Gold Coast factory in Queensland, Australia and can be shipped worldwide. For information on our manufacturing times, click here

Shipping Estimates

Australia

Domestic Standard Post

2-5 business days, depending on your location

Free on orders over $300, otherwise calculated at checkout for orders under $300

Domestic Express Post

1-3 business days, depending on your location

Calculated at checkout

 

USA

USA Standard Post

7-15 business days, depending on your location

Free on orders over $300, or AUD $35 for orders under $300

USA Express Post

2-4 business days, depending on your location

AUD $55

 

Rest of World

Rest of World Standard Post

7-15 business days, depending on your location

Free on orders over $300, or AUD $35 for orders under $300

Rest of World Express Post

5-10 business days, depending on your location

AUD $55

 

Please note that our postage times are estimates only. To redeem free standard post on orders over $300, enter the code FREEPOST at checkout. Unfortunately, we are unable to retrospectively apply any discount codes after an order has been placed. 


Shipping Fees
Shipping fees are determined by the items you have purchased as well as your location and will be calculated at the checkout.  Please note that shipping promotions cannot be used in conjunction with any other discount or promotion.

Postal Carriers & Tracking
Once we have dispatched your parcel to our shipping company, you will receive a tracking number which will be sent to the email provided on your original order form. Please ensure you also check your junk emails as our emails can end up there if you have never received an email from us before. All deliveries can be tracked online via the relevant postal carrier's website.

Postal carriers are chosen based on the desired destination of the parcel and based on the goods themselves. We use Australia Post to ship the majority of our parcels but due to certain specifications, we may opt to send your parcel via another service. We will always notify you via email along with your tracking details if this is the case.

Please note that international postage orders may be untrackable beyond Australian borders dependant on both the receiving postal company and the destination country. If you do not receive your order within the estimated time frame, please contact the relevant postal service with your tracking number. If the carrier is unable to locate your order, please contact us and we will lodge a claim on your behalf. Our shipping estimates are provided as a guide only and we are unable to accept any liability for delays in delivery. 

Import Duties
All international orders are subject to taxes and duties as determined by the country of import, and duties and taxes are not included on international orders. Customs policies differ dependent on the relevant countries' laws and regulations surrounding tax and other economic influences. Unfortunately, we cannot predict whether you will incur any custom clearance fees; however, this information should be readily available via your local customs & imports department website.  

Please note that any taxes and duties associated with your shipment are the sole responsibility of the recipient. UGG Since 1974 is not responsible for any import fees associated with your order. 

Please note that customs can legally hold your package without notification, and once dispatched, UGG Since 1974 is not responsible for any delays in the delivery of your order. Refused parcels will incur a small fee. 

Delivery Issues
If your parcel is unable to be delivered to you, either because you have rejected the parcel, recorded the incorrect delivery address, or failed to collect the parcel within the requisite period, your parcel may be returned to us. In the event of a returned parcel, UGG Since 1974 is unable to cover any re-delivery costs and a re-delivery fee of AUD$20 (domestic orders) or AUD$35 (international orders) will be payable. We very much appreciate you ensuring that you take all necessary steps to receive your parcel as intended, noting that whenever packages are returned to us, our locally owned business also incurs additional return freight charges from our post providers.

 

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Finding The Perfect Fit with UGG Since 1974

If you already know your ordinary shoe size: Use your ordinary size and refer to our size chart here, to work out your UGG size. We find that US sizing (as opposed to European sizing) is the most consistent sizing to work from.

If you are unsure of your ordinary shoe size: You can download our At-Home Size Guide to find your perfect fit.

Download our Adult Size Guide here

Download our Kids Size Guide here

If you are a true half size:We recommend using our At-Home Size Guide above to choose your size. Please keep in mind that UGG boots will stretch approximately half a size, so you should ensure your boots are firm to start with, as they will stretch over time. If you are sometimes a half size, and sometimes a full size, then you are likely to be safe choosing your default full size (e.g. if you are sometimes a 7 and sometimes a 7.5, then choose a 7, but if you are sometimes a 7.5 and sometimes an 8, then choose an 8). However, measuring your feet and using our guide is always the most accurate method to find your perfect fit.

If you are choosing Slippers or Slides:Please refer to the ‘Size & Fit’ tab on the product page, as this is where you will find relevant fit information (which may be different to our UGG boots).