When you place an order with UGG Since 1974, your boots aren't picked from a shelf or pulled from a warehouse. Every pair is handcrafted to order in our Gold Coast workshop, which means your order is the beginning of the making process.

Our craftspeople cut, construct and finish each pair here in Australia using genuine Australian Merino sheepskin, continuing the way we've made our footwear for more than 50 years.

The Difference Between Manufacturing and Shipping Times

Because every pair needs to be made before it can be sent, our manufacturing timeframe and shipping timeframe are two separate things.

Once your order is finished, we'll dispatch it using the shipping method selected at checkout and send you tracking so you can follow it from our workshop to your door.

If you select Express Shipping, your order will receive slight priority through our manufacturing process and will travel via express delivery once it's complete. It doesn't mean same-day or next-day dispatch - we still need the time to handcraft your boots.

For more detailed shipping information as well as information about import duties for orders, you can read more here.

Click & Collect and In-Store Shopping (Gold Coast, QLD Only)

Our only store in the world is located on the Gold Coast: 

23 Christine Avenue, Miami QLD 4220 Australia

You’re more than welcome to visit our store during opening hours where you can find a limited selection of products in various colours and sizes. If you can’t find exactly what you’re looking for, we will happily handcraft a new pair for you for a later pick up. 

You can also shop and place your order online via our website and choose a Click & Collect option at checkout to pick up your order from the store. 

Click & Collect orders are made to order too, so please allow approximately 5+ business days for your pair to be handcrafted.

We'll send you a Ready for Collection notification as soon as everything is finished, so please wait for that message before making the trip to see us.

Need to Change Your Order?

Our workshop can get started on an order soon after it's placed, so if you've selected the wrong size, colour or style, please contact us as quickly as possible.

Cancellation requests need to be submitted within 4 hours of placing your order. After that point, your pair may already have entered production and we can't guarantee that changes or cancellations will be possible. Custom-made items are also subject to our custom-order returns and exchanges policy.

Thank You for Choosing Us

We are so very grateful for all the support you continue to show our Australian brand, UGG Since 1974.

As we celebrate 52 years of handcrafting genuine Australian sheepskin boots in our Gold Coast workshop, we cannot thank you enough for choosing us, supporting our craftspeople and valuing the time, care and skill that goes into every pair we make.

Whether your boots are handcrafted to order especially for you or you find your pair in our limited Ready to Ship collection, they're made by the same hands, with the same care, right here in Australia.

Thank you for choosing authentic. Thank you for choosing Australian made. And most of all, thank you for choosing us.