We’re here to look after you and your order, and we strive to ensure that all of our customers love their Uggs as much as we do. However, we understand that online purchases don’t always go as planned, so in the unlikely event that what you ordered is not quite right, we are pleased to offer you an exchange, a credit note, or a refund, provided that the following conditions are met:

• Online items are to be returned within 30 days of confirmation of delivery or within 21 days for in-store purchases. 
• Christmas orders will have an upgraded exchange term length of 12 weeks from date of delivery.
• If purchased in store, the original sales receipt is presented.
• Items are in original condition i.e. no indication of being worn, tags attached, and in original packaging.
• Items are packaged in such a way they will not be damaged or creased upon transit - place the original stuffing back inside the boots, and the boots in the box you received them in to avoid creasing of the Uggs and further damage. 
• Items were not customised specifically for you. This includes our monogrammed range, denim and camo bonded boots, multi coloured Criss Cross Slides, or customisations via our customer service team. Unfortunately, we are unable to accept these customised products back for a return.

If you need to return your order:-

• If you need to return your order, you can do so by clicking here to access our UGG Since 1974 Returns Portal.
  

Alternatively, returns can be sent to the following address:

UGG Since 1974 Returns
23 Christine Avenue
Miami QLD 4220
Australia 

Upon arrival at UGG Since 1974 HQ, your items will be examined by our quality control team to ensure they meet our strict returns standards. If any items are not in original condition, exhibit signs of wear, or have been squashed or damaged during transit, we are unfortunately unable to accept them for an exchange or credit note. 

Once your return has passed our quality control process, we will process it in line with your selected return method, whether that be an exchange, store credit or refund. Please note that original shipping costs are non-refundable.

Whether you're thinking about buying, or have already made your purchase, thanks for entrusting us to make your Australian Ugg boots and for supporting our Australian business. We're looking forward to getting your feet into the perfect pair of Uggs this winter.

What is “Free Returns + Package Protection” Coverage?

When you opt in for coverage at checkout, you'll receive a prepaid return shipping label if you need to return eligible item(s) from your order for a refund or exchange. If your order is lost or damaged in transit, it is also protected.

Please note that for exchanges, the prepaid label covers the return shipment back to us only. Any shipping charges for sending exchanged item(s) back to you may still apply.

If you choose not to purchase return coverage, you can still return eligible items in accordance with our Return Policy, however you will be responsible for the cost of return shipping.

All returns and exchanges are subject to the guidelines outlined in our Return Policy.