Love love love these! They are like walking on clouds. Bought for my brother for a birthday present, the quality is exceptional and customer service is fabulous! I even had a video of them being made!

The quality of the product is clearly made with care, expertise, and high-quality materials. The only thing that stopped it from being 5 star was the poor communication around manufacturing time, delivery time, and delays (some of which, obviously cannot always be controlled). Some of the issues could have been resolved with an automated/estimated tracker (EG. "Where are my Uggs" with statuses that keep people excited and informed, but also allow UGG to share some of the steps required to make the product).

Great pair of ugg boots: high quality material, well made, good shape etc.
Unfortunately because half-sizes aren't available I had to choose between too big or too small.
Currently too snug for my liking, but hoping with time they'll stretch out.

These were a new Aussie citizenship gift - great fit, quality and look - very happy Vegemite. The replaceable inner sole is brilliant - it always wears out first and the rest of the boot would otherwise have many more years of good use, rather than ending up in landfill. Fast/efficient service and great family/heritage story - thank you!
From an environmental perspective, I'd love to challenge you to consider how much packaging/swing tags etc you could remove. How much of it immediately ends up in the bin? Like the storage bag? Perhaps a customer survey could answer that one - how many people actually use it? The internal sewn-in label is scratchy and had to be cut out - another 'packaging/labelling' element that could be removed? You've cleverly stamped 'Australian made' on the sole and the external sewn-on heal label - the fabrics used could also be added to the stamp/mould.

I ordered these as a present. He loved them!!
He said they were like walking on clouds.
Great style, colour and fit.
Also loved supporting an Aussie company!